Our commitment is to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help.

Returns

You have 14 days to return an item from the date you received it.

To initiate a return, please contact us via email at support@femlinza.com with your order number and the reason for your return. We will provide you with instructions on how to proceed.

Eligibility for a Return

To be eligible for a return, the following conditions must be met:

• The item must be unused, and in the same condition that you received it.
• The item must be in the original packaging.
• You must have a receipt or proof of purchase.

Non-Returnable Items

For hygiene and safety reasons, certain types of items cannot be returned, such as:

• Products that have been opened or have their protective seal broken.
• Gift cards.
• Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost in transit.

Important: Please do not send your return to us without contacting our support team first. We will provide you with the correct return address and a return authorization number.

Refunds

Once we receive your returned item, we will inspect it and notify you via email that we have received it. We will also notify you of the approval or rejection of your refund based on the item's condition.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Us

If you have any questions on how to return your item to us, please contact us at:

support@femlinza.com